FAQs

Q?

How quickly will I receive my order?

A.

Items that we have in stock in the UK will be shipped the same day on orders received before 2pm , for NON stock items we have to purchase the items for you and so they can take 5-7 days to arrive into us and from here they will then be shipped to you so if in doubt please contact us to find out a potential delivery time before placing your order.
The same applies to orders shipped globally.

Q?

What is VAT ?

A.

VAT is a Tax applied in the UK & EU at 20% of the value of goods , if you are a VAT registered business then this VAT can be reclaimed , If you are an EU business and can supply your EU VAT number then UK VAT does not apply and we will be able to send you a discount code to remove the VAT applied in the CART , this does not apply to consumers where VAT does still apply. For NON UK or EU customers this 20% VAT will not be applied .

Q?

Who do you use to ship my goods ?

A.

Depending on the weight of your order we use DPD for UK & EU orders up to 30 Kgs over this we have to use TNT or a pallet delivery service , For global orders we reserve the right to use the most competitive supply chain provider.

Q?

Who is responsible to taxes and duties ?

A.

For orders outside of the UK / EU you are responsible for any national/ local import duties and taxes on arrival of the goods

Q?

Can I cancel / return my order ?

A.

Orders for stock items can be cancelled within 14 days and the goods returned under the condition that they have been unused and are in their original packaging and suitable for resale , You are responsible for any return costs to our location and the original shipping costs will be removed from any subsequent refund.

NON stock item cannot be returned under any circumstances as these have been procured specifically for your order so please make sure you select and purchase the correct cables & components.

Q?

Can you help select a cable for me ?

A.

Yes we certainly can , if you give us an idea of the application and circumstances you need the cable to perform in we can make a recommendation but ultimately it is your responsibility to decide if this meets the requirements you have and we accept no liability for a cable selection.

Q?

Can you supply cables that I don’t see on your site ?

A.

We will certainly try and locate them for you , so if you need a cable or component that you don’t see on our site then please reach out and we will see if we are able to competitively source the products for you

Q?

Can you cross refer other companies part numbers to offer alternatives ?

A.

Sure , If you give us a manufacturers part number we will trawl our database to see if we are able to offer a viable alternative for you..

Q?

How do you protect my data ?

A.

We are a PCSI compliant company and we do not store your data , All payment transaction information is processed via Paypal so we never see your specific payment details , If you sign up to our news letter we will send you information on products and special offers from time to time but your contact information will never be shared with 3rd parties. The site also has a Geo trust SSL cert applied.

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